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Brought to you by our friends at Amazon.com
*Warning: some form of vitriol ahead*
A year ago I published a collection of short stories titled Shell Casings. Being a DIY, self-published, indie guy this is a lot of work but I love doing it. Getting people to read the stuff though is akin to wrestling a T-bone steak from a hammerhead shark. Folks are busy these days, they have a lot of entertainment, yada, yada. Fair enough. However, after a year of peddling the book on social media and taking advantage of Amazon free days; three kind readers, beautiful souls that they are, wrote five star reviews on Amazon (Okay one was a four star review) The two readers that left five star reviews really- really liked the stories, their reviews were glowing and eloquent, beautiful even. They got the gist of the book.
Then without rhyme or reason—or an explanation, Amazon took down the reviews (for some bizarre reason they only left the four stars review on their site. Fine by me, a review is a review.)
But, I wanted those reviews back, because as we all know; reviews are the life blood of a book these days, so I contacted them about it, telling them how counterproductive this is, and that they are basically sabotaging my efforts. This is their robo-answer to me.
Message From Customer Service
Hello Verge Le Noir,
Thanks for contacting Amazon.com. This is Deleon from Communities.
I understand your concern about the missing reviews. We’re unable to give you specific information about why reviews are no longer visible.
We remove Customer Reviews that violate our guidelines, or a customer can decide to remove their own review. To protect the privacy of our customers, we don’t share information about specific reviews with anyone other than the customer who posted it.
We know reviews are important to both customers and authors. If a customer contacts you about their missing review, please ask them to write to firstname.lastname@example.org. We can help the customer understand exactly why their review was removed, and provide suggestions on how to share feedback for your book while staying within our guidelines.
I hope this helps.
I hope I was able to assist you today. Best regards, Deleon A
They even suggest that the costumers themselves deleted the reviews. Now why would someone go out of their way to leave a review and then take it down? And as far as I know they were no ‘costumer review guidelines violations’ so…? It’s not my intention to come across as a whiny little bitch, it’s not in my nature, I can take the bruising, the cuts. I can take it all, but I’m just so fucking angry and depressed about it.
So yeah thanks Amazon, with friends like you who needs enemas. Oh and Amazon?
Eat a dick, can I get an amen?